Shipping policy

Where we ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii, as well as Puerto Rico and APO/FPO addresses. International shipping is not available yet.

Processing time
Orders are processed and shipped from our Miami facility within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed before 12 PM ET on a business day often ship the same day, but same-day shipping is not guaranteed. Orders placed after 12 PM ET, or on weekends and holidays, begin processing the next business day. During launches, promotions and holidays, processing may take longer.

Delivery time
You choose your shipping speed at checkout:
- Standard (USPS Ground Advantage): 3–5 business days, depending on your location
- Priority (USPS Priority Mail): 1–3 business days
- Express (USPS Priority Mail Express): 1–2 business days
Delivery times are estimates from the carrier, begin once your order ships, and aren't guaranteed. Delivery to Alaska, Hawaii, Puerto Rico and APO/FPO addresses takes longer.

Shipping rates
You choose your shipping option at checkout. The price for each option is calculated by USPS for your address and shown before you pay.
Free standard shipping on orders of $75 or more within the contiguous United States, and on orders of $100 or more to Alaska, Hawaii and Puerto Rico (subtotal after discounts, before taxes).
From time to time we offer limited-time free shipping promotions. When one is running, its details and end date are shown on our website.

Tracking
You'll receive an email with your tracking number as soon as your order ships.

Address accuracy
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment; additional shipping charges may apply.

Lost or stolen packages
If your tracking shows "delivered" but you can't find your package, check with neighbors and your local post office first, then email info@successcoffee.store within 7 days of the delivery date and we'll help you resolve it with the carrier.

Damaged in transit
If your order arrives damaged, email info@successcoffee.store within 7 days of delivery with a photo and we'll send a replacement.